Front Desk Agent

Marriott • Indian Wells, CA

19d • $23 - $24

About The Position

The Front Desk Agent, referred to in the posting as a Guest Experience Expert, helps guests have a memorable and unique stay by delivering services throughout their visit. The role includes handling operational needs, addressing guest requests, completing reports, and sharing information about the local area. Agents take initiative, move around their work area, and make guest transactions feel like part of the overall experience.

The position also requires maintaining a safe workplace, following company policies and procedures, protecting confidential information and company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Other reasonable job duties may be assigned.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver services that guide guests through their stay and contribute to a memorable guest experience.
• Process operational needs and guest transactions.
• Address guest requests.
• Complete reports.
• Share highlights and information about the local area.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED