Front Desk Agent

Crescent Careers • Scottsdale, AZ

12d

About The Position

Crescent Hotels & Resorts is hiring a Front Desk Agent at the Remi Hotel, a 161-room Autograph Collection property in downtown Scottsdale’s Entertainment District. The hotel features five food and beverage outlets, including a café and a rooftop pool deck and bar, and is adjacent to Maya Day + Nightclub.

The Front Desk Agent welcomes guests, handles registration and checkout, answers questions about the hotel and local area, promotes hotel services, and responds to guest requests and complaints. The role uses computer and point-of-sale systems and handles payments and guest messages while aiming to provide friendly, efficient service and guest satisfaction.

Requirements

• Ability to communicate in English.
• One year of previous hotel front desk experience is highly preferred.
• Marriott brand and service knowledge is preferred.

Nice To Haves

• One year of previous hotel front desk experience.
• Marriott brand and service knowledge.

Responsibilities

• Greet guests according to service standards and complete registration, including entering and retrieving guest information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting hotel programs and outlets, providing welcome packets, and explaining room locations.
• Assist guests with checkout, verify room and service charges, use the point-of-sale system, handle money and payments, process credit and debit cards, convert foreign currency, make change, and process gift certificates and cards.
• Maintain knowledge of hotel information, including room categories, rates, packages, promotions, local area information, and other hotel products, and answer guest questions.
• Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve or negotiate solutions to achieve guest satisfaction.
• Receive, enter, retrieve, and relay messages to guests.

Benefits

• Excellent compensation package.
• Benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Discounts at Crescent-managed properties in North America for associates and family members.
• Discounts at Marriott properties worldwide.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed