Front Desk Agent

Crescent Careers • Houston, TX

6d

About The Position

The Front Desk Agent provides welcoming, efficient, and personalized service to hotel guests throughout their stay. The role manages check-in and check-out, reservations and payments, hotel and local information, guest requests, and concerns. The agent works closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to address guest needs promptly. Additional duties include maintaining accurate guest accounts, answering phones, recognizing special occasions and guest preferences, and promoting hotel services and amenities. The position is part of a luxury Curio Collection by Hilton property and calls for a friendly, confident, detail-oriented person comfortable in a fast-paced hotel environment. Schedule flexibility may be required, including mornings, evenings, overnight shifts, weekends, and holidays.

Requirements

• Strong communication, problem-solving, and computer skills.
• Friendly, confident, and detail-oriented.
• Comfortable working in a fast-paced luxury hotel environment.
• Schedule flexibility may be required, including mornings, evenings, overnight shifts, weekends, and holidays.

Nice To Haves

• Previous hotel, front desk, or customer service experience.

Responsibilities

• Provide welcoming, efficient, and personalized service to hotel guests throughout their stay.
• Manage guest check-in and check-out.
• Process reservations and payments.
• Provide hotel and local information and respond to guest requests.
• Assist in resolving guest concerns professionally and with care.
• Communicate with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure guest needs are handled promptly.
• Maintain accurate guest accounts and answer phones.
• Recognize special occasions and guest preferences.
• Promote hotel services and amenities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed