Front Desk Agent
About The Position
We are seeking a highly motivated Guest Services Agent to join the Guest Services team at a hotel or resort. The role creates a memorable first impression and provides a warm welcome throughout guests’ stays. The agent assists with luggage, shares information about the property, its amenities, and the local area, and escorts guests to their rooms. This is an opportunity for a driven person to grow a career in hospitality at a world-class property. The position focuses on engaging with guests from around the world, building meaningful connections, and delivering personalized service that goes beyond expectations.
Responsibilities
- Create a welcoming and memorable first impression for guests.
- Provide engaging, sincere customer service and take a genuine interest in guests.
- Welcome every guest to the hotel.
- Open vehicle doors for arriving guests.
- Escort guests to the front desk for check-in and orient them to the hotel.
- Park and retrieve guests’ vehicles as requested.
- Escort checked-in guests and their luggage to their rooms.
- Explain hotel amenities and share useful facts about the property with guests.
- Coordinate with other attendants to provide a personalized guest experience.
- Open doors for guests.
- Help the lobby attendant keep the entrance area clean and organized.
- Provide exceptional service to guests and employees by going beyond the norm.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
