Front Desk Agent

Westgate Resorts • River Ranch, FL

16h

About The Position

The Front Desk Agent is the face of Westgate River Ranch Resort & Rodeo and helps create memorable guest and owner experiences from arrival through departure. The role provides warm welcomes, friendly assistance, and exceptional service while supporting a smooth and enjoyable stay. The agent demonstrates Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.

Requirements

• High school diploma, GED, or equivalent experience.
• Strong attention to detail and excellent organizational skills.
• Proficiency with Microsoft Office and general computer operations.
• Excellent verbal communication skills, in person and over the phone.
• Ability to work independently with minimal supervision.
• Sound judgment and professionalism when interacting with guests, owners, and Team Members.
• Basic math skills and experience handling cash and maintaining accurate records.
• Strong customer service skills and a positive, welcoming attitude.
• Availability to work weekends, holidays, and flexible schedules as business needs require.
• Ability to occasionally lift and carry 10–25 pounds, with or without reasonable accommodation.
• Must pass a background check and drug test and provide proof of eligibility to work in the United States.
• Must uphold Westgate Resorts' standards of professionalism, safety, integrity, and exceptional guest service.
• Applicants who smoke or use tobacco products will not be considered, except where prohibited by law.

Responsibilities

• Manage guest registration, including check-in, check-out, computer use, and key issuance.
• Answer telephone and courtesy calls promptly, professionally, and courteously.
• Provide guests and owners with information about local activities, dining options, attractions, and resort amenities.
• Share information about the Vacation Interval (VI) program and confirm reservations as requested.
• Dispatch guest requests to appropriate departments, including Housekeeping and Engineering, and follow up to ensure completion.
• Maintain and update service request databases and operational records.
• Organize files and databases, and complete accurate data entry and filing.
• Handle petty cash transactions and maintain accurate banking records.
• Encourage guests and owners to complete the "Your Opinion Counts" (YOC) survey.
• Assist with additional Front Desk duties as assigned to support daily resort operations.

Benefits

• 401(k) with company match
• Daily Pay and access to earned income
• Wellness programs
• Tuition assistance
• Employee Assistance Program (EAP)
• Pet insurance
• Loyalty program discounts on hotels, cruises, resorts, restaurants, entertainment, and more
• Low-cost gym membership
• David A. Siegel Legacy Scholarship of up to $40,000 annually for one eligible dependent of a current Team Member
• Career growth and advancement opportunities
• Community involvement opportunities

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED