Front Desk Agent

MCR • New York, NY

7d • $31 - $44

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and responds to their needs and requests in a timely, efficient, and hospitable manner. The role includes checking guests in and out efficiently, contacting guests after check-in to confirm their room is satisfactory and identify any additional needs, maintaining current knowledge of room rates and promotions, and receiving and documenting incoming mail as required by the daily shift checklist.

The agent provides friendly guest service throughout the stay, uses guests’ names when possible, handles challenging situations with hospitality and urgency, and maintains knowledge of hotel amenities, events, and relevant technology. Team members are expected to help maintain clean, organized, and safe hotel spaces; complete checklists and shift handover reports accurately and on time; wear an approved clean uniform and nametag; and communicate and collaborate professionally. The position may include other job-related duties assigned by an authorized person.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
• Must communicate information and ideas clearly and effectively in English.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must arrive and clock in on time for each shift and follow designated clock-in/out, break, and call-out procedures.
• Must be able to stand or remain stationary for long periods, including 3–4 hours at a time.
• Must be able to operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies up to 25 pounds, and move throughout the hotel and rooms.
• Must be able to inspect and visually observe details at close range and from a distance.
• Must occasionally lift packages or general office equipment.
• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

• Greet guests happily on arrival and throughout their stay, using their names whenever possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel facilities, amenities, rates, promotions, events, and relevant technology.
• Answer incoming calls using the approved friendly greeting.
• Check guests in and out in a timely manner.
• Contact guests after check-in to confirm that their room is satisfactory and ask whether they need anything else to make their stay comfortable.
• Receive and note incoming mail as required by the daily shift checklist.
• Keep front- and back-of-house areas clean, organized, and safe, and help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and prepare accurate, timely shift handover reports.
• Wear a clean approved uniform and nametag and maintain grooming standards.
• Communicate clearly, honestly, and professionally and collaborate with team members.
• Follow established guidelines and procedures, work scheduled shifts on time, clock in and out as directed, and follow break and call-out procedures.
• Perform other job-related duties as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed