Front Desk Agent

Hampton Inn & Suites Burleson - Fort Worth, Txrth, • Fort Worth, TX

21d

About The Position

Flynn Hospitality is hiring a Front Desk Agent to provide guest service and support hotel operations. The role welcomes and checks in guests using Hilton or Marriott systems, manages reservations and payments, responds to inquiries, resolves issues, communicates with housekeeping and engineering, and promotes Marriott loyalty programs and amenities. Candidates should bring friendly, polished customer service, the ability to multitask and remain calm under pressure, and open availability for all shifts, including overnights. Hotel front desk experience is preferred, and familiarity with PMS systems such as FOSSE is a plus.

Flynn Hospitality describes its workplace as welcoming and inclusive and offers benefits and opportunities including competitive pay, recognition, career growth, hands-on training and mentorship, hotel discounts, flexible scheduling, tuition assistance, training programs, and a 401(k) with company match. The company emphasizes promoting from within and is an Equal Opportunity Employer.

Requirements

• Friendly, polished customer service skills.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts, including overnights.

Nice To Haves

• Hotel front desk experience is preferred.
• Experience with PMS systems such as FOSSE is a plus.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve guest issues professionally and positively.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Benefits

• Industry-leading benefits supporting health, financial goals, and work-life balance.
• Competitive pay and recognition.
• Career growth, hands-on learning, and mentorship.
• Hotel discounts.
• Flexible scheduling.
• Tuition assistance and training programs.
• Retirement savings plan, including a 401(k) with company match.
• Promotional opportunities from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed