Front Desk Agent
Lexima•Roanoke Rapids, NC
About The Position
Lexima is seeking a friendly and organized Front Desk Clerk to provide excellent customer service to hotel guests. The role handles guest check-ins and check-outs, phone calls, and administrative tasks in a fast-paced environment. The successful candidate will have strong communication and customer service skills and work efficiently while assisting guests with questions, needs, complaints, and concerns.
Requirements
- At least 1 year of experience as a front desk clerk or in a customer service role.
- Strong communication and customer service skills.
- Ability to multitask and handle a high-volume workload.
- Proficiency with computer systems and software, such as Microsoft Office and property management systems.
- Fluency in English.
Nice To Haves
- Additional language skills.
Responsibilities
- Handle guest check-ins and check-outs, verify reservation details, and collect payment.
- Answer and route calls, take messages, and transfer calls as needed.
- Complete administrative tasks, including scheduling tours and activities, managing mail and packages, and maintaining accurate records.
- Keep the front desk area clean and organized.
- Assist guests with questions and needs and handle complaints and concerns.
- Perform other duties as assigned.
Benefits
- Competitive salary
- Paid time off
- Medical, dental, and vision insurance
- 401(k) retirement plan (US only)
- Employer RRSP match (Canada only)
- Professional development opportunities
- Positive and supportive work environment
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
