Front Desk Agent

MCR • Tempe, AZ

3d • $16 - $18 • Onsite

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests, using their names when possible, handling concerns with urgency and hospitality, maintaining knowledge of hotel amenities, rates, and promotions, supporting groups and events, answering calls, and receiving and recording incoming mail. Guests should be contacted after check-in to confirm their room is satisfactory and determine whether they need anything else.

All team members are expected to help maintain clean, organized, and safe guest and staff areas, pitching in with guest rooms and public spaces as needed. The role requires accurate completion of operational checklists and shift handover reports, wearing a clean approved uniform and nametag, and communicating professionally and collaboratively. Team members should be willing to take on duties beyond their traditional role to meet business and guest needs.

The position involves standing for extended periods, using computers and office devices, data entry and telephone operation, handling and transporting supplies weighing up to 25 pounds, moving throughout the hotel and guest rooms, and visually inspecting details at close and long range. The work environment typically has moderate noise. The employee must communicate effectively in English and be at least 18 years old. A varied schedule may include evenings, nights, weekends, and holidays.

Requirements

• Must be at least 18 years of age.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen effectively, understand and clarify concerns, and resolve issues raised by guests and coworkers.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve guests.
• Must read, write, understand, and communicate effectively in English.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift ending time unless directed otherwise, and never work off the clock.
• Must provide sufficient notice as directed by a supervisor when calling out for a scheduled shift.
• Must be able to stand or remain stationary for long periods, typically 3–4 hours at a time.
• Must be able to operate computers and office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies up to 25 pounds, and move throughout the hotel and guest rooms.
• Must be able to visually inspect details at close and long range.
• Must occasionally lift packages or general office equipment.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly on arrival and throughout their stay, using their names when possible.
• Support guest satisfaction by responding to requests and resolving challenging guest situations with hospitality and urgency.
• Maintain strong knowledge of hotel features, amenities, room rates, and promotions.
• Be aware of and support hotel groups and events.
• Answer incoming calls using the approved greeting and friendly phone etiquette.
• Check guests in and out efficiently and contact guests after check-in to confirm their room is satisfactory and address additional needs.
• Receive and record incoming mail as required by the daily shift checklist.
• Keep front- and back-of-house workspaces clean, organized, and safe, and help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and prepare accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly and professionally and collaborate with team members.
• Work a varied schedule that may include evenings, nights, weekends, and holidays.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed