Front Desk Agent

The Highland Dallas, Curio Collection by Hilton•Dallas, TX

11d•Onsite

About The Position

The Front Desk Agent is the welcoming face of The Highland Dallas and helps create memorable guest experiences. The role provides exceptional customer service, handles guest arrivals and departures, responds to inquiries and concerns, and shares information about local attractions, dining, and hotel amenities. The agent collaborates with other departments to support seamless service, maintains an organized front desk, and accurately processes cash and credit card transactions. Success in the role requires attention to detail, a proactive approach to guest satisfaction, and the ability to remain professional and empathetic when resolving issues.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Strong organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs accurately and efficiently.
Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
Recommend and provide information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Accurately handle cash and credit card transactions.
Demonstrate attention to detail and a proactive approach to guest satisfaction.