Front Desk Agent

Holiday Inn Express and Suites Lincoln Downtown•Lincoln, NE

12d

About The Position

The Hotel Front Desk Agent serves as guests’ first point of contact and manages aspects of their accommodation. The role handles guest registration, reservations, and information about rooms, rates, and amenities, helping create a pleasant and memorable stay. Candidates should have customer service skills and hotel-industry work experience. Weekend availability is required.

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist, or in a similar role.
Experience with hotel reservations software, such as OPERA PMS.
Understanding of how travel planning websites operate, such as Booking and TripAdvisor.
Customer service attitude.
Excellent communication and organizational skills.
Weekend availability.

Responsibilities

Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests by collecting necessary information, such as contact details and exact stay dates.
Welcome guests upon arrival and assign rooms.
Provide information about the hotel, available rooms, rates, and amenities.
Respond to clients’ complaints in a timely and professional manner.
Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
Upsell additional facilities and services when appropriate.
Maintain updated records of bookings and payments.