Front Desk Agent

Marriott Vacations Worldwide•South Beach, FL

About The Position

Marriott Vacations Worldwide is hiring a Front Desk Agent to help Owners and guests have memorable vacation experiences. The role supports guest arrivals and stays by checking guests into villas, explaining property amenities and room features, responding to questions and requests, and coordinating with other departments to resolve issues. The agent may also assist with bellman and runner duties depending on the facility or location. This is a regular full-time position with an hourly rate of $19.30. The agent must be available for various shifts, weekends, and holidays.

Requirements

Be available to work various shifts, holidays, and both weekend days.
Be able to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
Be able to stand, sit, or walk for extended periods.
Be able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
The position may require background and drug screening, subject to company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, operating hours, and local attractions and activities.
Listen and respond positively to guest questions, concerns, and requests, and contact other departments to help resolve issues.
Explain room features to guests, including room-key use and the locations of ice and vending areas.
Follow up with Owners and guests to confirm that requests or problems have been addressed to their satisfaction.
Answer telephone calls and route them to the appropriate department.
Assist with bellman and runner duties when needed, depending on the facility or location.
Welcome and greet guests, anticipate their needs, and address them.
Interact professionally and promptly with colleagues and guests.
Contribute to team goals and follow company policies and safety procedures.

Benefits

Competitive pay.
Medical, dental, vision, and 401(k) opportunities; benefit eligibility varies by position.
Travel discounts.
Credit union membership.
Tuition reimbursement.
Professional counseling and family support.
Growth and development opportunities.
Discounts on meals at the independent restaurant Havana 1957, located inside the building.
Work-shoe credit through Shoes for Crews twice a year.
Biannual team-building events.
Associate incentives for qualified guest activations and guests who agree to attend a sales presentation.
Quarterly celebrations, Associate/Leader of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week.
Guest Satisfaction Survey awards of up to $50 per month if department-specific goals are met.
Complimentary parking in South Beach.