Front Desk Agent

Embassy Suites By Hilton Bloomington/Minneapolis • Bloomington, MN

25d

About The Position

As a Front Desk Agent, you are the first point of contact for hotel guests and provide warm, professional service throughout their stay. You help create a welcoming, seamless guest experience by handling check-in and check-out, reservations, inquiries, and concerns, and by sharing information about hotel services and local attractions. The role reports to the Front Office Manager or Front Office Supervisor. The position may provide opportunities for career growth into front office supervision, management, or other hotel operations roles.

Requirements

• Eligible to work in the United States.
• Able to read, write, and communicate effectively in English.
• Able to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Available to work a flexible schedule, including evenings, weekends, and holidays if needed.
• Warm, professional demeanor that reflects HVMG’s Culture of Excellence.
• A combination of education and experience.

Nice To Haves

• Hotel experience is a plus.

Responsibilities

• Welcome and assist guests throughout their stay.
• Check guests in and out.
• Handle reservations.
• Answer guest inquiries and address concerns.
• Provide information about hotel services and local attractions.

Benefits

• Flexible scheduling.
• Access to up to 40% of earned wages before payday through PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Hotel and food and beverage discounts.
• Career growth opportunities across the nationwide portfolio.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed