Front Desk Agent
Spire Hospitality•Orange, CA
About The Position
Hotel Fera, a DoubleTree by Hilton, is seeking a Front Desk Agent to warmly welcome guests and provide exceptional service throughout their stay. Working with the front desk team, the agent helps ensure guest satisfaction and creates seamless experiences from arrival through departure, leaving guests with memorable impressions.
Requirements
- High school diploma or equivalent.
- At least one year of experience in a customer service or guest-facing role.
- Comfort and proficiency working with computers and Microsoft Outlook, Word, and Excel.
- Ability to lift, carry, push, or pull 10 pounds.
- Ability to stand for the majority of the shift.
Nice To Haves
- One year of hotel front desk experience preferred.
- Previous experience with hotel property management systems (PMS), such as OPERA or OnQ.
Responsibilities
- Deliver courteous, attentive service and care to guests.
- Respond promptly and effectively to guest questions and requests.
- Facilitate the guest check-in and check-out process.
- Answer incoming phone calls promptly and professionally.
- Multitask effectively in a dynamic environment.
- Resolve guest concerns through attentive service recovery.
Benefits
- Early pay or earned wage access
- Medical, dental, and vision insurance
- Pet discount program
- Identity theft protection
- Prepaid legal support
- Flexible spending accounts
- Matched 401(k)
- Life insurance
- Critical accident or illness coverage
- Short- and long-term disability
- Paid time off
- Wellness programs
- Hotel discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
