Front Desk Agent
About The Position
SMI Hotel Group is seeking an upbeat, enthusiastic Front Desk Agent to provide excellent service and memorable experiences to hotel guests. The role handles guest arrivals and departures, shares information about the hotel and its amenities, assists guests with challenges, and processes and reports cash and credit transactions in accordance with established policies and procedures. The position may also include other job-related duties as assigned. SMI Hotel Group is an equal opportunity employer and prohibits discrimination and harassment on the basis of protected characteristics under applicable federal, state, and local laws.
Requirements
- Excellent communication and organizational skills.
- Customer service experience.
Nice To Haves
- Prior experience as a Hotel Front Desk Agent, Receptionist, or in a similar role.
- Experience with hotel reservations software such as OnQ or Opera.
Responsibilities
- Handle guest check-ins and check-outs efficiently, courteously, and professionally.
- Provide information about the hotel, available rooms, rates, and amenities.
- Assist guests and resolve challenges to support guest satisfaction.
- Conduct cash handling and credit card processing accurately.
- Audit, balance, and report cash and credit transactions, including checks, deposits, house charges, promotional materials, and postings, in accordance with established policies and procedures.
- Perform other job-related duties as assigned.
Benefits
- Health, dental, and vision insurance for full-time employees.
- Paid time off for full-time and part-time employees.
- 401(k) plan with company match for full-time and part-time employees.
- Hotel discounts for full-time and part-time employees.
- Paid holidays for full-time employees.
- Early access to earned wages.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
