Front Desk Agent

LM SERVICES CORPORATION GROUP•St. Louis, MO

5d•$16 - $0•Onsite

About The Position

The Front Desk Agent welcomes and registers guests, provides prompt and courteous service, and closes guest accounts at checkout. The role provides information about hotel facilities and accommodations while meeting LM Services' quality standards. The agent handles reservations, payments, guest communications, and service issues, and may perform additional supportive duties as assigned. Employees are expected to maintain a hospitable service atmosphere and comply with company standards and property rules.

Requirements

Any combination of education and experience that provides the knowledge, skills, and abilities required to perform the job.
Skill using a calculator to perform moderately complex mathematical calculations accurately.
Ability to deal effectively with internal and external customers, exercise patience, tact, and diplomacy, defuse anger, gather accurate information, and resolve conflicts.
Ability to stand for long periods.
Ability to read, listen, and communicate effectively in English, verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to maintain a neat, clean, and well-groomed appearance.
Ability to work varying schedules, including weekends, holidays, and overtime, in response to the property's business needs, and attend meetings outside the work shift when necessary.
Upon employment, associates must comply with company standards, rules, and regulations.

Responsibilities

Greet guests warmly, address them by name when possible, listen to their requests, and provide accurate information about hotel services, outlet hours, and local attractions.
Complete guest registration and reservation processes, verify pertinent details and requests, select suitable rooms, and provide room-key folders while not announcing room numbers.
Obtain and verify credit cards for authorization; handle cash, make change, balance an assigned house bank, and accept and record vouchers, travelers checks, and other payments.
Convert foreign currency at posted rates, perform arithmetic calculations, and post charges to guest rooms and house accounts.
Answer the telephone promptly and courteously, take and deliver accurate guest messages, and deliver mail, small packages, and facsimiles as requested.
Close guest accounts at checkout, ask guests about their stay, and address dissatisfaction or disputes, including negotiating compromises or authorizing revenue allowances as appropriate.
Remain calm and alert during busy periods and emergencies, and resolve customer issues.
Receive and accurately record wake-up call requests; deliver calls when the automated system is unavailable.
Locate bell assistance for guests and provide safety deposit boxes, including escorting guests to the vault, retrieving boxes, and filing access slips.
Operate fax and photocopy equipment, notify guests of incoming faxes, and file and retrieve registration cards.
Report suspicious people or activity to a supervisor immediately.
Perform other assigned duties, which may include cross-training bell staff or supporting other areas.