Front Desk Agent
About The Position
Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join its team. The role supports the company’s hospitality-focused service culture by providing respectful, authentic service and prioritizing the needs of guests and team members. The position works in a flexible, employee-focused environment that encourages development and career growth. The Front Desk Agent welcomes guests, supports arrivals and departures, handles guest inquiries, and maintains front desk operations, including cash handling and protection of guest personal information. Additional duties may be assigned to meet business objectives.
Requirements
- At least one year of experience in Front Desk Operations.
- In-depth knowledge of hotel Front Desk operations.
- At least a high school education.
- Basic computer skills.
- Ability to communicate effectively verbally and in writing.
- Ability to exceed the expectations of guests and team members.
- Excellent time management skills.
Responsibilities
- Greet arriving guests and provide personal recognition.
- Review daily arrival lists and assist with preparing and assembling welcome amenities.
- Escort VIPs to their rooms and check them in prior to arrival.
- Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
- Manage the issued bank, count it at the beginning and end of each shift, follow cash-drop procedures, and report cash overages or shortages to management.
- Keep the front desk area clean and organized.
- Assist with lobby activation as needed.
- Follow proper procedures when handling guest personal and payment information.
- Follow check-in and check-out checklists.
- Retrieve necessary identification documents and form of payment upon guest arrival.
- Attend promptly to guest needs and inquiries.
- Perform other duties as assigned to meet business objectives.
Benefits
- Daily Pay
- Free telemedicine and virtual mental health care access for all associates starting day one
- Multiple health insurance options
- Life insurance options
- 401(k) plan with company match
- Paid parental leave
- Paid time off for eligible associates under the company policy
- Holiday pay
- Pet insurance
- Employee Assistance Program
- Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more
- Flexible work environment
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
