Front Desk Agent

ROI Hospitality Development•Rhinelander, WI

About The Position

Regency Hotel Management is seeking upbeat Front Desk Agents to welcome guests and support their hotel stays. The role manages reservations and check-in and check-out, issues room keys, and provides information about rooms, rates, and amenities. Agents also coordinate with housekeeping, address guest concerns, maintain booking and payment records, and support personalized services for groups, VIPs, and event attendees. Regency Hotel Management describes hospitality as its focus and says it has been a hotel management leader since 1965. The company provides hands-on management guidance to clients and is growing its teams across multiple locations. It is an equal opportunity employer and prohibits discrimination and harassment on legally protected grounds.

Requirements

Prior experience as a Hotel Front Desk Agent, Receptionist, or in a similar role.
Experience with hotel reservations software, such as OnQ or Opera.
Customer service experience.
Excellent communication and organizational skills.

Responsibilities

Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests and collect necessary information, such as contact details and exact stay dates.
Welcome guests upon arrival and assign rooms.
Provide information about the hotel, available rooms, rates, and amenities.
Respond to clients’ complaints in a timely and professional manner.
Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished for guests.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
Upsell additional facilities and services when appropriate.
Maintain updated records of bookings and payments.