Front Desk Agent
About The Position
The Front Desk Agent helps create a memorable first impression and guest experience at The Belgrove, a 4-Diamond resort in West Palm Beach. The position checks in and registers guests, provides information about the hotel, its amenities, and the local area, and delivers engaging, attentive customer service. The role also supports guest recovery, promotes hotel programs, follows procedures for financial transactions, and communicates relevant information to the manager on duty. The posting describes this as an opportunity to grow a hospitality career at a world-class property.
Requirements
- High school diploma or equivalent.
- A strong desire to make an impact on other people.
- An outgoing and engaging personality.
- Computer skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced setting.
- Ability to stand for the duration of the shift.
- Availability to work various shifts, including weekends and holidays.
Responsibilities
- Help guests discover their “Wanderlust” experience.
- Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Help resolve problems and “WOW” guests through recovery when things aren’t quite right.
- Promote and sell special hotel programs.
- Interact professionally with hotel and resort staff, assisting other departments with necessary information.
- Know all emergency procedures and policies.
- Maintain the house bank.
- Communicate all pertinent information to the manager on duty.
- Follow set procedures for posting, charges, cashing checks, safe deposits, and refunds.
- Assist other departments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
