Front Desk Agent

A&R GROUP•Mobile, AL

6d•Onsite

About The Position

The Front Desk Agent is the hotel’s welcoming first point of contact and a go-to resource for guests throughout their stay. The role focuses on creating positive guest experiences through friendly service, efficient front-desk operations, and coordination with housekeeping and maintenance. The position may be full-time or part-time, with competitive hourly pay, bonuses, and opportunities for growth. Schedules may include early mornings, evenings, nights, weekends, holidays, and additional hours during busy seasons.

Requirements

Experience in hospitality is a plus; training will be provided to candidates with passion and a strong work ethic.
Be organized, dependable, punctual, and able to manage time effectively.
Have strong people skills and communicate well while genuinely enjoying helping others.
Be able to multitask during busy check-in periods and stay composed under pressure.
Be flexible and available for schedules that may include early mornings, nights, weekends, and holidays.
Be ready to work extra hours during busy seasons if needed.
Prioritize guest satisfaction and provide attentive service.
Demonstrate accuracy, speed, and attention to detail.
Be physically active and comfortable walking, standing, bending, lifting, carrying, organizing, and restocking; able to lift up to 25 lbs.
Be professional and ethical.
Learn quickly, be eager to grow, and be willing to work hard.
Work effectively both independently and as part of a team.
Have basic computer skills and be able to use simple systems; training will be provided.
Have basic math skills for inventory tracking, restocking, and small daily calculations.

Nice To Haves

Hospitality experience.

Responsibilities

Greet guests and provide a welcoming first impression and assistance during their stay.
Handle guest check-ins and check-outs.
Answer phone calls and guest questions, including providing local recommendations and wake-up calls.
Coordinate with housekeeping and maintenance.
Resolve guest issues, such as room-key problems and requests for extra pillows.
Take payments and handle reservations.
Use basic math for inventory tracking, restocking, and daily calculations.
Lift, carry, organize, and restock items as needed.