Front Desk Agent

Pyramid Global Hospitality•Nashville, TN

14d

About The Position

The Front Desk Agent at Cambria Hotel Nashville Midtown creates a memorable first impression for guests and provides knowledgeable, engaging service throughout their stay. The role includes checking in and registering guests, sharing information about the hotel, its amenities, and the local area, and resolving issues in ways that exceed guest expectations. This is an opportunity to develop a hospitality career at a 159-room boutique hotel with meeting and event space.

Requirements

High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information.
Resolve problems and deliver guest recovery when things are not going as expected.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and assist other departments with necessary information.
Know all emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.