Front Desk Agent - PT Week-ends

Avion Hospitality•Dallas, TX

About The Position

Front Desk Agents greet and register guests, provide outstanding guest service throughout their stay, and settle guest accounts upon checkout. The role includes making and modifying reservations, hotel operator and concierge duties, and providing attentive, courteous, and efficient service before arrival and throughout each guest’s stay while maximizing room revenue and occupancy. The agent maintains a friendly, service-oriented manner and works with guests, coworkers, and other hotel departments to support efficient hotel operations. The position requires handling check-ins and check-outs, answering questions about hotel services and local attractions, operating the Front Desk computer system and telephone switchboard, and assisting with guest requests. The schedule may vary and can include evenings, nights, weekends, and holidays.

Requirements

High school diploma or equivalent required.
College coursework in a related field is helpful.
Experience in a hotel or related field is preferred.
Positive, upbeat personality and desire to provide outstanding customer service.
Ability to multitask, pay attention to detail, and solve problems when dealing with internal and external customers.
Ability to convey information and ideas clearly.
Ability to quickly and accurately evaluate and select among alternative courses of action.
Ability to work effectively in stressful, high-pressure situations.
Ability to anticipate, prevent, identify, and solve workplace problems.
Effective listening skills, including understanding and clarifying issues raised by coworkers and guests.
Ability to work with financial information and data and perform basic arithmetic, including counting, addition, subtraction, multiplication, and division.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to use logic to define problems, gather information, establish facts, draw conclusions, interpret information, and handle abstract variables in unfamiliar situations.
Operational knowledge of the Microsoft Office suite.
Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
Understanding of hotel products and guest services, such as lifestyle, full-service, and resort offerings.
Ability to participate in creating an enjoyable work environment.

Nice To Haves

College coursework in a related field.
Experience in a hotel or related field.

Responsibilities

Greet and register guests, handle check-ins and check-outs, and settle guest accounts in a friendly, efficient, and courteous manner.
Make and modify reservations, obtain necessary reservation information, and follow rate-quoting procedures.
Provide attentive and courteous service to guests before arrival and throughout their stay.
Maintain a friendly, service-oriented demeanor when interacting with guests and associates.
Maintain required personal appearance and grooming, including wearing the proper uniform and name tag.
Maintain regular attendance in accordance with hotel standards and scheduling needs.
Comply with hotel policies, standards, regulations, and house rules to support safe and efficient operations.
Operate the telephone switchboard and meet applicable performance standards.
Handle requests for information, mail, and messages efficiently and courteously.
Answer questions about hotel services, facilities, hours, restaurants, transportation, entertainment, and local attractions.
Communicate and coordinate effectively with coworkers and other hotel departments.
Remain informed about rates, packages, promotions, in-house groups, and closed-out or restricted dates.
Follow required emergency procedures and maintain knowledge of hotel policies and hospitality terminology.
Operate relevant aspects of the Front Desk computer system.
Log and deliver packages, mail, and messages to guests and meeting rooms as needed.
Use proper two-way radio etiquette when communicating with associates.
Deliver guest items such as luggage, newspapers, messages, packages, and amenities when requested.
Maintain current knowledge of property amenities, special events, local attractions, and nearby activities.
Perform other assigned duties, including assisting coworkers in other hotel areas and maintaining an organized work area and cleanliness and safety throughout the hotel and grounds.