Front Desk Agent - PT

THUNDER VALLEY CASINO•Lincoln, CA

1d•Onsite

About The Position

The Front Desk Agent welcomes, registers, and checks hotel guests in and out, provides AAA Four Diamond service, and serves as a liaison between guests and the company. The role follows established service standards and company policies, procedures, and standards. It also involves night audit work and, when performing concierge duties, assisting guests with arrangements, information, and itineraries.

Requirements

High school diploma or equivalent education preferred.
Previous experience working with business equipment such as office computers, copiers, fax machines, and calculators.
Professional phone etiquette skills.
Ability to apply patience, understanding, and resourcefulness to meet a variety of guest requests.
Ability to communicate effectively with guests, Team Members, and Management in written and verbal form.
Ability to speak clearly and persuasively in positive or negative situations.
Ability to obtain a UAIC Tribal Gaming License.
Ability to lift up to 50 lbs.
Ability to sit or stand for the duration of the shift.
Manual dexterity to operate job-related equipment.
Normal or corrected vision, ability to see color, and ability to distinguish letters, numbers, and symbols.

Nice To Haves

One year of Front Desk experience in a AAA Four Diamond-rated property.
Three years of customer service experience.
High school diploma or equivalent education.

Responsibilities

Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” service mission and demonstrate AAA Four Diamond service standards.
Participate in daily pre-shift meetings about activities and service expectations.
Welcome guests upon arrival and perform check-in procedures, including early and late check-ins and walk-ins, while ensuring proper payment.
Perform check-out procedures and accept payments by check, charge, cash, and direct bill.
Perform night audit functions, including posting room and tax information and compiling hotel statistical reports.
Accept, sort, and distribute guest messages, small packages, and mail.
Respond to guest inquiries in accordance with company policy, procedures, and AAA Four Diamond standards.
Answer telephone requests promptly, courteously, and professionally.
Maintain knowledge of property activities.
Interact courteously and professionally with guests, Team Members, and Management.
Foster a success-oriented, accountable environment within the company.
When performing concierge duties, assist guests with dining and event reservations and information about babysitting, transportation, airlines, medical services, golf, spa, notary, floral services, and tennis.
When performing concierge duties, make arrangements and plan guest itineraries.
When performing concierge duties, upsell amenities using interpersonal skills and professional phone etiquette.
Maintain knowledge of property, local, and regional entertainment, dining, shopping, and other activities.