Front Desk Agent

KW Property Management Careers•Boynton Beach, FL

16d•Onsite

About The Position

The Front Desk Agent serves as a key liaison between community guests and residents, valuing all residents and guests and providing information and resources for a meaningful visit. The role provides exceptional customer service while supporting security, communication, and daily operations at the property. The employee reports directly to the department supervisor and/or the Property Manager. Days and hours are determined by the property and may change to accommodate business needs. No travel is expected.

Requirements

High school diploma or GED.
At least six months of related experience and/or training.
Familiarity with computer software for performing various tasks.
Organizational skills, excellent interpersonal skills, and strong communication skills.
Ability to follow written and oral instructions and procedures.
Ability to detect auditory and/or visual emergency alarms.
Ability to meet the physical demands of the role, including occasionally sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 30 pounds or less.

Nice To Haves

Some college.
Bilingual English/Spanish.
Previous work experience in the hospitality industry.

Responsibilities

Greet guests as they enter the community while maintaining a high standard of customer service.
Monitor and authorize the entrance and departure of employees, visitors, and other persons to help protect the premises and guard against theft.
Follow all check-in policies and procedures without exception.
Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
Use clear, professional phone etiquette for incoming and outgoing calls to residents.
Report violations of the Rules and Regulations that are observed.
Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
Maintain the key control system and ensure all keys are locked and accounted for.
Know how to operate the fire alarm system and report incidents to management.
Contact police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
Follow emergency response standards, policies, and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
Write reports documenting daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.