Front Desk Agent

KW PROPERTY MANAGEMENT AND CONSULTING•Bay Harbor Islands, FL

10d•Onsite

About The Position

The Front Desk Agent is a key liaison between community residents and guests, providing information, resources, and exceptional customer service. The role includes greeting visitors, monitoring access to the community, maintaining resident and unit owner information, handling phone calls, observing and reporting security or property issues, and responding to emergencies according to established procedures. The position is based indoors, with frequent sitting and standing and a low to moderate noise level. Workdays and hours are determined by the property and may change to meet business needs. No travel is expected.

Requirements

High school diploma or GED.
Familiarity with computer software for performing various tasks.
Organizational skills, excellent interpersonal skills, and strong communication skills.
At least six months of related experience and/or training.
Ability to follow written and oral instructions and procedures.
Ability to detect auditory and/or visual emergency alarms.

Nice To Haves

Some college.
Bilingual English/Spanish.
Previous work experience in the hospitality industry.

Responsibilities

Greet guests as they enter the community while maintaining a high standard of customer service.
Monitor and authorize the entrance and departure of employees, visitors, and other persons, following all check-in policies and procedures.
Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
Use professional phone etiquette for incoming and outgoing calls to residents.
Report observed violations of the Rules and Regulations.
Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
Maintain the key control system and ensure keys are locked and accounted for at all times.
Be familiar with fire alarm system operations and report incidents to management.
Contact police or fire departments in emergencies, including fire or the presence of unauthorized persons.
Follow emergency response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
Write reports of daily activities and irregularities, including property or equipment damage, theft, unauthorized persons, and unusual occurrences.
Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.