PM Front Desk Agent | Full Time | The St. Anthony, A Luxury Collection Hotel

Horseshoe Bay Resort • San Antonio, TX

27d • Onsite

About The Position

The Front Desk Agent greets and serves hotel guests courteously and promptly to achieve high levels of guest satisfaction. The role handles guest arrivals and departures, room assignments, payments, communications, and requests, and coordinates with other hotel departments throughout each guest’s stay. The position is with The St. Anthony, a Luxury Collection Hotel in downtown San Antonio, Texas.

Requirements

• Previous customer service experience.
• A self-starting personality and even disposition.
• Maintain a professional appearance and manner at all times.
• Communicate well with guests.
• Willingness to help coworkers with their duties and work as a team player.

Nice To Haves

• Hotel experience preferred.

Responsibilities

• Greet guests promptly with a friendly and genuine welcome.
• Communicate clearly, listen to guest requests, respond appropriately, and provide accurate information about hotel outlets and local attractions.
• Complete guest registration in the computer system and confirm details such as the number of guests and room rate.
• Select rooms according to guest needs, code electronic keys, confirm room number and rate, and provide appropriate welcome materials.
• Authorize credit cards; handle cash and make change; balance an assigned house bank; accept and record vouchers, travelers checks, and other payments; convert foreign currency at posted rates; and post charges to guest rooms and house accounts.
• Answer telephone calls promptly, enter and retrieve messages, communicate messages to guests, and retrieve requested mail, small packages, and facsimiles.
• Close guest accounts at checkout and assess guest satisfaction; address dissatisfaction and, when appropriate, authorize revenue allowances as a compromise.
• Investigate and resolve guest complaints, including price conflicts and heating or air-conditioning problems, using sound judgment and discretion.
• Remain calm and alert during emergencies and periods of heavy hotel activity.
• Coordinate with Housekeeping, Engineering, and Food and Beverage to support guest satisfaction throughout the stay.

Benefits

• Highly competitive wages.
• Exceptional benefit plan for eligible associates and their family members.
• 401K matching program for eligible associates.
• Flexible scheduling.
• Discounts at Crescent-managed properties in North America for associates and their family members.
• Health and wellness programs.
• Learning and development opportunities.
• Travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed