Front Desk Agent

Highgate Hotels•Tukwila, WA

23d•Onsite

About The Position

The Front Desk Agent is responsible for providing attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The position is at Residence Inn Tukwila in Tukwila, Washington. The agent handles guest inquiries and reservations, processes arrivals and departures, follows cash-handling and credit policies, uses the front desk computer system, completes shift paperwork and reports, and maintains a clean work area. The role also requires knowledge of hotel rates, promotions, groups, restricted dates, hospitality terminology, and emergency procedures. Full-time associates are offered a comprehensive benefits package; the posting notes that the listed benefits do not apply to part-time positions.

Requirements

High school diploma or equivalent required.
Computer experience required.
Maintain a warm and friendly demeanor.
Communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Understand and apply complex information and data from various sources to meet appropriate objectives.

Nice To Haves

College coursework in a related field is helpful.
Experience in a hotel or related field is preferred.
Customer service experience is preferred.

Responsibilities

Answer guest inquiries about restaurants, transportation, entertainment, and other topics.
Follow cash-handling and credit policies.
Stay informed about rates, packages, special promotions, in-house groups, and closed-out or restricted dates.
Obtain necessary information for room reservations and follow the rate-quoting scenario.
Use hospitality terminology appropriately.
Know emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
Use proper two-way radio etiquette when communicating with other employees.
Operate relevant aspects of the Front Desk computer system.
Complete shift checklist tasks and duties in a timely and efficient manner.
Complete bucket checks, room rate verification reports, and housekeeping reports.
Balance and prepare individual paperwork for shift closing according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
Maintain regular attendance in accordance with scheduling and hotel standards.
Maintain standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with hotel standards and regulations to encourage safe and efficient operations.
Promote productivity, identify problem areas, and assist in implementing solutions.
Anticipate, prevent, identify, and solve problems as necessary.
Cross-train in other hotel-related areas.
Maintain confidentiality of information and show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.