Front Desk Agent

Sheraton Boston Needham•Needham, MA

39d

About The Position

The Front Desk Agent is a full-time position at the Sheraton Needham Hotel. The agent supports hotel guests throughout their stay by handling registration, room assignments, reservations, payments, guest inquiries, messages, and other front desk services. The role requires knowledge of each shift, including night audit, and may include assisting with room service orders and room calls when able to leave the front desk.

Requirements

Minimum lifting of 20 pounds.
Minimum pulling of 20 pounds.
Ability to push, bend, stoop, reach upward, and perform tasks requiring manual dexterity.
Ability to hear, write, and type.
Ability to stand for long periods of time.
Flexible working schedule, including weekends and holidays.

Responsibilities

Register guests and assign rooms.
Issue room keys and provide escort instructions directly to guests.
Sort and track incoming mail, messages, and packages.
Transmit and receive messages through communication channels, including GPX and phone.
Answer questions about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Keep records of room availability and rates.
Calculate bills, collect payment, and provide change to guests.
Make, confirm, and cancel reservations through available communication channels.
Post room, food, liquor, or telephone charges to guest bills if the interface is inoperable.
Make reservations for transportation or entertainment for guests as needed.
Deposit guest valuables in the hotel safe deposit box or ensure Housekeeping has the valuables.
Use various office software accurately.
Assist with room service orders and room calls when available to leave the front desk.
Maintain full working knowledge and expertise of each shift, including night audit.