Front Desk Agent

Hacienda Del Sol Resort•Tucson, AZ

19d

About The Position

The Front Desk Agent at Hacienda Del Sol Resort delivers customer service by welcoming guests, facilitating check-in and check-out, and responding to guest inquiries. The agent should know the resort’s services, activities, and amenities to provide accurate information and resolve concerns professionally and efficiently. This is a full-time, hourly position. Compensation includes a percentage of service charges, medical, dental, and vision benefits, and exclusive resort discounts. Employees may need to move from their accustomed shift to other shifts based on business demands.

Requirements

Excellent customer service and communication skills.
Strong problem-solving and multitasking skills.
Ability to work in a fast-paced environment.
Ability to stand for long periods of time.
Basic knowledge of computers and computer systems.
Ability to work shifts other than one’s accustomed shift when business demands require it.

Nice To Haves

Previous experience and knowledge working with hotel systems.

Responsibilities

Greet arriving guests and provide check-in instructions.
Ensure registration paperwork is completed properly.
Check guests in and out.
Respond to guest inquiries about hotel services, activities, and amenities in a timely and efficient manner.
Accept and process payments for guest stays.
Respond to and resolve guest complaints and inquiries.
Monitor guest requests for housekeeping and maintenance services.
Keep the front desk clean and organized.
Monitor front desk supplies and alert staff when restocking is needed.
Follow safety rules and ensure proper security procedures are in place.
Maintain common areas such as the lobby, ensuring safety and cleanliness.