Front Desk Agent

MCR • Hampton, VA

5d • $14 - $15 • Onsite

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests, using their names when possible, supporting guest satisfaction, handling challenging situations with hospitality and urgency, and maintaining knowledge of hotel features, amenities, rates, and promotions. Agents also support hotel groups and events, answer incoming calls using the approved greeting, and receive and record incoming mail according to shift procedures.

Team members are expected to help maintain clean, organized, and safe front- and back-of-house spaces, pitching in to clean guest rooms and public areas as needed. They complete operational checklists accurately and on time, prepare accurate shift handover reports, wear a clean approved uniform and nametag, and communicate and collaborate professionally with colleagues. The position requires flexibility to support business and guest needs beyond traditional role boundaries.

The role involves standing for extended periods, operating computers and office devices, entering data, handling objects and supplies, moving throughout the hotel and guest rooms, and occasionally lifting packages or office equipment. Employees may need to lift and transport supplies weighing up to 25 pounds. The work environment typically has moderate noise from phones and communication among coworkers and customers. The schedule may include evenings, nights, weekends, and holidays. The position is subject to other job-related duties as assigned and is an at-will role.

Requirements

• Must be at least 18 years of age.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
• Must communicate information and ideas clearly and effectively in English.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must arrive and clock in on time for each shift and follow designated clock-in and clock-out procedures for shifts and breaks.
• Must provide sufficient notice when calling out, as directed by a supervisor.
• Must be able to stand or remain stationary for 3–4 hours at a time.
• Must be able to operate computers and office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually handle objects, tools, and controls.
• Must be able to bend, stoop, crouch, lift and transport supplies up to 25 pounds, and move throughout the hotel and rooms.
• Must be able to inspect and visually observe details at close and long range.
• Must be able to read, write, understand, and communicate effectively in English.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names whenever possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, rates, and promotions, and support awareness of hotel groups and events.
• Answer incoming calls with friendly service using the approved greeting.
• Check guests in and out in a timely manner and contact guests after check-in to confirm their room is satisfactory and identify any additional needs.
• Receive and record incoming mail as required by the daily shift checklist.
• Help keep front- and back-of-house areas clean, organized, and safe, including assisting with guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean approved uniform and nametag and maintain grooming standards.
• Communicate and collaborate clearly, honestly, and professionally with team members.
• Follow scheduled clock-in, clock-out, and break procedures and provide notice for absences as directed.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed