Front Desk Agent

Central Station • Memphis, AL

5d

About The Position

The Front Desk Agent is a key member of the hotel team and serves as the first point of contact for guests. The role focuses on providing attentive service and supporting guests’ comfort and satisfaction throughout their stay. It includes handling guest information confidentially, maintaining accurate transaction records, processing check-ins and check-outs, managing room assignments, and following hotel procedures for safety, security, emergencies, credit cards, and keys. The agent also uses office equipment and property management systems, attends required training and meetings, and works collaboratively with hotel staff.

Requirements

• Positive energy and willingness to assist fellow support staff and work as a team player.
• Positive, friendly, and enthusiastic mindset, with an excellent record of hotel management.
• Ability to communicate effectively with fellow leaders, managers, employees, and guests.
• Strong problem-management skills, including accuracy in handling emergency situations and providing solutions.
• Ability to constantly stand and walk, with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting.

Nice To Haves

• One or more years of employment in a similar position or equivalent.
• Additional education, training, or certification.
• Proficiency in Microsoft Word, Outlook, and Excel.

Responsibilities

• Provide excellent and attentive service to guests.
• Handle confidential information, including guest records, with integrity and protect guest privacy.
• Follow credit card and key control policies accurately.
• Obtain and verify guest information and maintain complete, accurate records for check-ins, check-outs, inquiries, and reported problems.
• Know hotel emergency procedures.
• Maintain accurate accounts of cash and credit transactions.
• Process check-ins, check-outs, and room assignments, and assist with luggage when necessary.
• Protect company proprietary information and assets.
• Maintain knowledge of office equipment and property management systems.
• Follow company safety and security policies and procedures, and report accidents, injuries, and unsafe conditions.
• Attend required training and meetings.
• Take initiative, solve problems creatively, exercise good judgment, attend to details, and anticipate and exceed guest expectations.
• Work days, nights, weekends, and holidays.

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.
• Internal growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed