Front Desk Agent

MCR • Loveland, OH

17d • $15 - $17 • Onsite

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests, using their names when possible, supporting guest satisfaction, handling challenging situations with hospitality and urgency, maintaining knowledge of hotel features and amenities, and supporting groups and events. Agents answer incoming calls using the approved greeting and understand the technology relevant to their role.

Team members help keep front- and back-of-house areas clean, organized, and safe, and may assist with cleaning guest rooms and public spaces as needed. They complete operational checklists accurately and on time, provide accurate shift handover reports, and wear a clean approved uniform and nametag while maintaining required grooming standards. Front Desk Agents also complete efficient check-ins and checkouts, contact guests after check-in to check that their rooms meet expectations, stay current on room rates and promotions, and receive and record incoming mail according to the shift checklist.

The position requires a positive, service-oriented attitude; the ability to follow procedures, work under pressure, communicate effectively, and resolve concerns; and willingness to work a varied schedule that may include evenings, nights, weekends, and holidays. The role involves standing for extended periods, using computers and office equipment, moving throughout the hotel, and occasionally lifting or transporting items up to 25 pounds. The work environment typically has moderate noise, including ringing phones and frequent communication.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
• Must communicate information and ideas clearly and effectively in English.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must be able to stand or remain stationary for extended periods, including 3–4 hours at a time.
• Must be able to operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies up to 25 pounds, and move throughout the hotel and guest rooms.
• Must be able to visually inspect details at close and long range.
• Must be able to read, write, understand, and communicate effectively in English.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel facilities, amenities, rates, and promotions, and support awareness of groups and events.
• Answer incoming calls with friendly service using the approved greeting.
• Help keep front- and back-of-house areas clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and follow grooming standards.
• Check guests in and out efficiently and contact guests after check-in to confirm their room is satisfactory and identify any additional needs.
• Receive and note incoming mail according to the daily shift checklist.
• Communicate clearly, honestly, and professionally and collaborate with coworkers to support guests and the workplace.
• Arrive on time and follow scheduled clock-in, clock-out, break, and call-out procedures.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance, available after 30 days of employment for full-time team members
• Dental insurance, available after 30 days of employment for full-time team members
• Vision insurance, available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed