Front Desk Agent
About The Position
As a Front Desk Agent, you will be the first point of contact for hotel guests, providing warm, professional service throughout their stay. You will support check-in and check-out, handle reservations, and respond to guest inquiries and concerns. The role involves helping guests feel welcome and providing information about hotel services and local attractions. The schedule is 4 to 5 days per week, with flexible AM and PM shifts (7 a.m. to 3 p.m. or 3 p.m. to 11 p.m.); weekends and holidays are required. The position pays $16–$17 per hour and reports to the Front Office Manager or Front Office Supervisor. Hotel experience is a plus; applicants should have a combination of education and experience.
Requirements
- Eligible to work in the United States.
- Ability to read, write, and communicate effectively in English.
- Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
- Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
- Warm, professional demeanor reflecting HVMG’s Culture of Excellence.
- A combination of education and experience.
Nice To Haves
- Hotel experience.
Responsibilities
- Welcome guests and provide assistance throughout their stay.
- Check guests in and out.
- Answer guest inquiries and provide information about hotel services and local attractions.
- Handle reservations and address guest concerns.
Benefits
- Career growth opportunities across the nationwide portfolio.
- Flexible scheduling.
- Access to up to 40% of earned wages before payday through PayActive.
- Paid Time Off (PTO) and paid holidays.
- Medical, dental, and vision benefits.
- 401(k) with a guaranteed 4% match and no vesting period.
- Exclusive hotel and food and beverage discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
