Front Desk Agent

ROI Hospitality Development•Rhinelander, WI

About The Position

Regency Hotel Management is seeking upbeat Front Desk Agents to welcome guests, issue room keys, manage reservations, and provide information about rooms, rates, and amenities. The role handles guest check-in and check-out, reservation and payment records, and guest inquiries and complaints. It also coordinates with housekeeping to prepare rooms, arranges services for groups and VIPs, and promotes additional hotel facilities and services when appropriate.

Requirements

Prior experience as a Hotel Front Desk Agent, Receptionist, or in a similar role.
Experience with hotel reservations software, such as OnQ or Opera.
Customer service experience.
Excellent communication and organizational skills.

Responsibilities

Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests and collect necessary information, including contact details and exact stay dates.
Welcome guests upon arrival and assign rooms.
Provide information about the hotel, available rooms, rates, and amenities.
Respond to clients’ complaints in a timely and professional manner.
Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished for guests.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
Upsell additional facilities and services when appropriate.
Maintain updated records of bookings and payments.