Front Desk Agent Overnight-PT-Fort Meade

IHG • Fort Meade, MD

1d • $18 - $21

About The Position

The Front Desk Agent checks hotel guests in and out in a timely, professional manner and processes payments according to established procedures. This role works primarily overnight in the Front Office and supports guest service, hotel revenue, and daily accounting operations. The agent may also be required to work other shifts, weekends, or holidays. The position is classified as non-exempt and is subject to overtime in accordance with federal and state regulations.

Requirements

• High school diploma or equivalent.
• One year of front desk or guest service experience.
• Fluent English.
• Ability to frequently stand behind the desk and in front-office areas.
• Ability to carry or lift items weighing up to 50 pounds.
• Ability to handle objects, products, and computer equipment.
• Ability to use a keyboard to operate property management and reservation systems.
• Communication skills for frequent interaction with guests and employees.
• Reading and writing abilities.
• Basic math skills.
• Problem-solving, reasoning, motivating, and training abilities.
• Required to work the overnight shift; may also be required to work other shifts, weekends, and/or holidays.

Nice To Haves

• Some college preferred.
• Other languages preferred.

Responsibilities

• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, and provide information about hotel services and room locations.
• Answer phones promptly and courteously.
• Upsell rooms where possible to maximize hotel revenue.
• Process cash and credit card transactions according to established procedures, including posting charges, completing cashier and other reports, preparing deposits, and counting and securing the assigned bank.
• Complete and transmit daily accounting reports and prepare them for review by hotel management.
• Issue, control, and release guest safe-deposit boxes.
• Communicate outstanding guest requests or issues to management for monitoring or follow-up.
• Respond to guest complaints and make appropriate service-recovery gestures to support guest satisfaction.
• May book individual or group guest reservations by phone or in person, and process cancellations, revisions, and updates to reservation information.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other assigned duties, which may include guest room tours, concierge services, and special guest requests.

Benefits

• Paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Other benefits available to eligible employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED