Front Desk Agent

MCR • Rogers, AR

77d • $15 - $15 • Onsite

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes welcoming guests, using their names when possible, supporting guest satisfaction, resolving challenging situations, and maintaining knowledge of hotel features, amenities, rates, promotions, groups, and events. Agents answer incoming calls using the approved greeting, complete check-in and check-out efficiently, and contact guests after check-in to confirm their room is satisfactory and determine whether they need anything else. The position also includes receiving and documenting incoming mail, completing shift checklists and handover reports accurately and on time, and helping maintain clean, organized, and safe guest and work areas. Team members are expected to communicate professionally, collaborate, maintain a clean and approved uniform, and help meet hotel needs beyond their traditional role when necessary.

Applicants must be available for 7 a.m.–3 p.m. and 3 p.m.–11 p.m. shifts. The schedule may vary and may include evenings, nights, weekends, and holidays. The work involves standing for extended periods, operating computers and office equipment, moving around the hotel and guest rooms, and lifting or transporting supplies weighing up to 25 pounds. The work environment typically has a moderate noise level.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by guests and coworkers.
• Must communicate information and ideas clearly and communicate effectively in English.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must be available for 7 a.m.–3 p.m. and 3 p.m.–11 p.m. shifts.
• Must be able to stand or remain stationary for long periods, typically 3–4 hours at a time.
• Must be able to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and rooms.
• Must be able to inspect and visually observe details at close and long range.
• Must be able to perform the essential functions of the position, with reasonable accommodations made upon request absent undue hardship.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel facilities, amenities, room rates, and promotions, and support awareness of hotel groups and events.
• Answer incoming calls using the approved greeting.
• Complete guest check-ins and check-outs in a timely manner and contact guests after check-in to confirm their room is satisfactory and address additional needs.
• Receive and document incoming mail according to the daily shift checklist.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Help keep front- and back-of-house areas clean, organized, and safe, including pitching in to clean guest rooms and public spaces as needed.
• Wear a clean, approved uniform and nametag, and maintain grooming standards.
• Communicate clearly and professionally and collaborate with coworkers to provide a welcoming guest experience.
• Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, record breaks as scheduled, and provide required notice when calling out.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed