Front Desk Agent

Delray Sands Resort • Highland Beach, FL

3d

About The Position

The Front Desk Agent works at a beachfront property and is responsible for creating a positive first impression during guests’ initial interactions. The role includes welcoming guests, providing front desk and administrative services, accommodating guest needs, and representing the company. It also requires patience and poise when resolving conflicts or tense situations.

Requirements

• High school diploma or GED.
• Previous customer service experience.
• Exceptional interpersonal skills.
• Excellent written and verbal communication skills.
• Time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Responsibilities

• Greet guests upon arrival and make them feel welcome.
• Recognize repeat guests, VIP status, and loyalty membership.
• Administer guest check-ins and check-outs.
• Provide front desk services to guests.
• Assign rooms and perform administrative duties.
• Deliver mail and messages.
• Process guest payments.
• Coordinate with bell service and staff management.
• Provide guests with information, including transportation and restaurant advice.
• Accommodate general and unique guest requests.
• Diffuse conflicts or tense situations and handle guest opportunities.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Short-term disability insurance
• Free associate parking
• Free meal for every shift worked
• 25% discount in resort outlets
• Hotel discounts with OPL
• Friends and family discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED