Front Desk Agent

MCR • Houston, TX

27d • $16 - $17

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests, using their names when possible, supporting guest satisfaction, responding to challenging situations, and maintaining knowledge of hotel features, amenities, rates, and promotions. Agents check guests in and out efficiently, contact guests after check-in to confirm their room is satisfactory, receive and record incoming mail, answer calls using the approved greeting, and support hotel groups and events.

All team members are expected to help maintain clean, organized, and safe guest and back-of-house areas, including pitching in with guest rooms and public spaces as needed. The role requires accurate completion of operational checklists and shift handover reports, a clean approved uniform and professional grooming, and clear, honest communication and collaboration with colleagues. Employees may also be assigned other job-related duties by an authorized supervisor.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work effectively in stressful, high-pressure situations.
• Effective listening, clarification, and conflict-resolution skills when addressing concerns raised by guests or coworkers.
• Ability to communicate information and ideas clearly.
• Desire to serve all guests.
• Ability to read, write, understand, and communicate effectively in English.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
• Must take and record breaks at the designated times and provide sufficient notice when calling out, as directed by a supervisor.
• Able to stand or remain stationary for 3–4 hours at a time.
• Able to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
• Able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Able to inspect and visually observe details at close and long range.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names whenever possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain strong knowledge of hotel features, amenities, rates, and promotions.
• Support awareness of and service for hotel groups and events.
• Answer incoming calls using the approved friendly greeting.
• Help keep front- and back-of-house areas clean, organized, and safe, and assist with guest rooms or public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform, maintain grooming standards, and wear a nametag.
• Check guests in and out efficiently and contact guests after check-in to confirm their room is satisfactory and identify any additional needs.
• Receive and record incoming mail as required by the daily shift checklist.
• Communicate and collaborate clearly, honestly, and professionally with team members.
• Perform other job-related duties or follow other instructions as assigned by an authorized person.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed