Front Desk Agent

Pyramid Global Hospitality•Birmingham, AL

14d•$16 - $17

About The Position

Pyramid Global Hospitality is hiring a Guest Services Agent for the Hilton Birmingham at UAB. The role creates a welcoming first impression and memorable guest experience from arrival through the stay. The agent welcomes guests, assists with luggage, shares information about the hotel, its amenities, and the local area, and escorts guests to their rooms. The position also includes parking and retrieving guest vehicles, supporting the lobby attendant, and coordinating with other attendants to provide personalized service.

Requirements

At least one year of experience in a customer service role with high guest interaction.
A valid driver's license with no major infractions for six months.
Ability to solve problems.
Ability to work in a team environment.
Pleasant and helpful personality.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Excellent verbal communication skills.
Ability to work in a fast-paced setting.
Ability to stand for a full shift and move between the valet lot and different areas of the hotel.
Availability to work various shifts, including weekends and holidays.

Nice To Haves

Hospitality industry experience.

Responsibilities

Welcome guests and provide engaging, sincere customer service.
Open vehicle doors for guests arriving by motor vehicle.
Escort and orient guests to the front desk for check-in.
Park and retrieve guest vehicles as requested.
Assist with unloading guest luggage and escort guests and their luggage to their rooms.
Explain hotel amenities and relevant information about the property during room escorts.
Work with other attendants to provide personalized guest experiences.
Assist the lobby attendant in keeping the entrance area clean and organized.
Go beyond routine service to make a positive difference for guests and employees.