Front Desk Agent
About The Position
The AM Front Desk Agent provides quality guest services, including guest registration and check-out, PBX operations, and mail and message service. The role involves assisting guests throughout their stay, sharing information about hotel amenities and the local area, and addressing questions and concerns in a timely, friendly, and efficient manner. The employee must be available to work weekdays, weekends, and holidays according to hotel demands. The position also requires standing for the entire shift and meeting the company’s appearance standards and uniform requirements. Other job-related duties may be assigned.
Requirements
- Must be eligible for employment in the United States.
- At least a high school diploma or equivalent.
- Ability to work collaboratively and communicate effectively.
- Ability to interact effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all organizational levels.
- Availability to work weekdays, weekends, and holidays based on hotel demands.
- Ability to stand for the entire duration of the shift.
- Ability to occasionally walk, bend, stoop, reach, and use hands to handle objects, tools, or controls.
- Ability to lift up to 25 pounds.
- Frequently required to talk or hear.
- At least one year of job-related experience; front desk or customer service experience is preferred.
- Ability to prioritize, identify problems, seek solutions, and follow up and follow through on a variety of tasks.
- Ability to comply with company appearance standards and wear the designated uniform.
Nice To Haves
- Front desk or customer service experience.
Responsibilities
- Greet guests and complete the check-in process.
- Input and retrieve information using the computer and PMS system.
- Confirm guest information and room assignments, and code electronic keys.
- Provide guests with information about hotel amenities and the local area.
- Assist guests with check-out.
- Ensure rooms and services are correctly accounted for.
- Maintain knowledge of hotel information, including room categories, outlet promotions, the local area, and general product information.
- Answer and manage phone calls promptly while handling multiple tasks.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
- Handle guest complaints, conduct research, and resolve or negotiate solutions to support guest satisfaction.
- Receive, retrieve, and relay messages and packages to guests.
- Perform other duties as assigned.
Benefits
- Discounted hotel rooms at MCR-managed hotels.
- Eligibility for fitness center membership.
- Eligibility for American Airlines Federal Credit Union membership.
- Employee Assistance Program.
- Weekly payroll.
- Free uniforms.
- Free onsite parking.
- Dental insurance after 30 days.
- Vision insurance after 30 days.
- Health insurance after 30 days.
- Health savings account after 30 days.
- Flexible Spending Account after 30 days.
- Disability insurance after 30 days.
- Life insurance after 30 days.
- Paid personal days after 90 days.
- Paid sick days after 90 days.
- Paid holidays after 90 days.
- 401(k) with match after 6 months.
- Roth 401(k) after 6 months.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
