Front Desk Agent

Residence Inn Chatsworth • Los Angeles, CA

24d • $25 - $25

About The Position

The Front Desk Agent checks hotel guests in and out quickly, efficiently, and courteously using the property management system. The role processes payments in accordance with hotel policies and provides information and customer service to hotel guests and visitors. The agent also responds to guest concerns and communicates outstanding requests or issues to management for follow-up.

Requirements

• 1–2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software, including email, word processing, spreadsheet software, and a hotel management system.

Responsibilities

• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, provide information about hotel services and room locations, and answer phones promptly and courteously.
• Upsell rooms when possible to maximize hotel revenue.
• Process cash and credit card transactions according to established procedures, including posting charges, completing cashier and other reports, preparing deposits, and counting and securing the assigned bank.
• Issue, control, and release guest safe-deposit boxes.
• Communicate outstanding guest requests or issues to management when they may require additional monitoring or follow-up.
• Respond appropriately to guest complaints and make suitable service-recovery gestures to ensure guest satisfaction.

Benefits

• Opportunity for advancement and growth; the company promotes from within.
• 401(k).
• 401(k) matching.
• Vision insurance.
• Competitive salary.
• Dental insurance.
• Employee discounts.
• Medical insurance for full-time associates.
• Life insurance for full-time associates.
• Paid time off (PTO) for full-time associates.
• Travel discount program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed