Front Desk Agent

Marriott•Clayton, MO

19d

About The Position

The Front Desk Agent processes guest check-ins and check-outs, confirms reservations, assigns rooms, issues and activates room keys, and handles payments and charge inquiries. The role answers and processes guest calls, messages, requests, questions, and concerns; coordinates room readiness with Housekeeping; communicates parking procedures; and arranges bell or valet assistance as needed. The agent provides directions and information about the property and local attractions, reviews daily arrival and departure reports and special requests, and completes cashier and closing reports. The role also involves cashing personal and traveler’s checks, counting the bank at the beginning and end of the shift, and balancing and depositing receipts according to Accounting specifications. The Front Desk Agent follows safety, security, and company policies; maintains a clean, professional appearance and confidentiality; protects company assets; and delivers courteous, thoughtful guest service in accordance with company standards. The agent communicates professionally, builds positive working relationships, and meets quality assurance expectations. The position is part of The Ritz-Carlton and Marriott International, where associates are expected to learn and exemplify the Ritz-Carlton Gold Standards, including its Employee Promise, Credo, and Service Values.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is listed as preferred.
No supervisory experience is listed as preferred.
No license or certification is required.
Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent

Responsibilities

Process guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Process payments, including room charges, cash, checks, debit, and credit.
Process check-outs and resolve late or disputed charges.
Answer, record, and process guest calls, messages, requests, questions, and concerns.
Coordinate with Housekeeping to track room readiness for check-in.
Communicate parking procedures and dispatch bell or valet staff as needed.
Provide guests with directions and information about the property and local areas of interest.
Run daily arrival and departure reports, identify special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests’ personal checks and traveler’s checks.
Count the bank at the beginning and end of the shift, and balance and drop receipts according to Accounting specifications.
Follow company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies, maintain a clean and professional uniform and appearance, preserve confidentiality, and protect company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, including answering telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.