Front Desk Agent

MCR • Jackson, TN

12d • $15 - $16 • Onsite

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and responds to their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests, using their names when possible, providing information about hotel facilities and amenities, supporting hotel groups and events, answering calls, and helping resolve guest concerns. Agents check guests in and out efficiently and contact guests after check-in to confirm that their rooms are satisfactory and determine whether they need anything else. They maintain current knowledge of room rates and promotions and receive and document incoming mail as required by the shift checklist.

All team members are expected to contribute to guest satisfaction, cleanliness, product consistency, and teamwork. This includes keeping work areas clean and organized, pitching in to clean guest rooms and public spaces as needed, completing operational checklists accurately and on time, preparing accurate shift handover reports, and wearing an approved clean uniform and nametag while meeting grooming standards. Team members should communicate professionally, collaborate, and be willing to help meet the needs of guests and the business.

The position requires effective guest service, communication, listening, and conflict-resolution skills; the ability to follow established procedures and work under pressure; and a positive attitude and willingness to learn. Applicants must be at least 18 years old, communicate effectively in English, and be willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Physical duties include standing for extended periods, using computers and office equipment, moving throughout the hotel and rooms, and lifting or transporting supplies weighing up to 25 pounds. The work environment typically has moderate noise. Hospitality, service, consumer-facing franchise, or related experience is preferred.

Requirements

• Must be at least 18 years of age.
• Must have a positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work effectively in stressful, high-pressure situations.
• Effective listening, understanding, clarification, and conflict-resolution skills when addressing concerns raised by guests and coworkers.
• Ability to convey information and ideas clearly.
• Desire to serve guests and provide hospitality and guest service.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must arrive and clock in on time, follow scheduled clock-out and break procedures, and provide sufficient call-out notice as directed by a supervisor.
• Ability to read, write, understand, and communicate effectively in English.
• Ability to stand or remain stationary for 3–4 hours at a time.
• Ability to type and operate computers and office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
• Ability to bend, stoop, crouch, lift and transport supplies up to 25 pounds, and move throughout the hotel and rooms.
• Ability to visually inspect details at close and long range.
• Ability to occasionally lift packages or general office equipment.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel facilities, amenities, rates, and promotions, and support awareness of groups and events.
• Answer incoming calls using the approved friendly greeting.
• Keep front- and back-of-house areas clean and organized, and assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times each shift.
• Prepare accurate and timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Check guests in and out efficiently and contact guests after check-in to confirm room satisfaction and address additional needs.
• Receive and note incoming mail as required by the daily shift checklist.
• Communicate clearly and professionally and collaborate with team members.
• Arrive on time, follow scheduled clock-in and clock-out procedures, take breaks at designated times, and provide notice for call-outs as directed.
• Perform other job-related duties and follow job-related instructions as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed