Front Desk Agent ($18.50/hr) - The Watermark Hotel

B.F. Saul Company Hospitality Group•Tysons, VA

22d•$19 - $20

About The Position

The Front Desk Agent at The Watermark Hotel anticipates guest needs, exceeds expectations, and implements creative solutions to provide exceptional service. The position processes guest check-ins and check-outs and assists with reservations and requests in a friendly, professional, and timely manner while following B. F. Saul Company Hospitality Group quality standards to ensure guest satisfaction. The role also supports hotel revenue and cost-control goals, manages workload and required procedures, and helps maintain a clean and safe work area. The Watermark Hotel is an all-suite hotel in Capital One Center in Tysons, Virginia, with 300 luxury residential suites.

Responsibilities

Anticipate and respond to guests in a friendly, positive manner, providing a high level of service.
Process check-ins and check-outs, verify billing, create reservations, and process special requests.
Assist guests using knowledge of the hotel property, local attractions, and hotel outlet and service hours.
Work as a team player to meet guest needs and contribute to other departments when necessary.
Follow the company's guest service recovery program.
Use proper selling techniques and revenue strategies; monitor room availability and follow restrictions, booking policies, and procedures.
Drive sales and maximize revenue by upselling rooms and amenities.
Follow company procedures for handling cash and processing financial transactions.
Use equipment properly and follow cost controls to reduce expenses and waste.
Plan, organize, and prioritize work to produce the required volume of work.
Follow general work rules and department procedures, and attend required department and hotel meetings.
Maintain a clean and safe work area in compliance with company, brand, and applicable local, state, and federal regulations.
Follow procedures for guest or team member incidents and know hotel emergency procedures.