Front Desk Agent

Best Western Inntowner • Madison, WI

167d • $15 - $16

About The Position

Front Desk Agents handle guest communication and provide customer service throughout hotel stays. They check guests in and out, take payment for rooms, answer phones, and provide reliable information about the hotel and the Madison area, especially the campus area. They also ensure guests have what they need during their stay. This is a part-time position requiring weekend availability. Schedules may include a mix of hours.

Requirements

• Excellent customer service skills.
• Ability to prioritize projects and organize work to complete it in a timely manner.
• Consistent professional attitude, behavior, appearance, and dress in the work environment and whenever representing the hotel.
• Ability to maintain a calm demeanor at all times, including during emergency situations.
• Fluency in English.
• Weekend availability.
• A background check will be submitted prior to employment.

Nice To Haves

• Bilingual Spanish skills.

Responsibilities

• Check guests in and out of the hotel.
• Take payment for rooms.
• Answer phones.
• Provide information about the hotel and the Madison area, especially the campus area.
• Ensure guests have what they need during their stay.
• Prioritize and organize projects to complete them in a timely manner.
• Maintain a professional attitude, behavior, appearance, and dress while at work and when representing the hotel.
• Maintain a calm demeanor, including during emergency situations.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed