Front Desk Agent
About The Position
The Hotel Desk Agent greets and welcomes guests, helps them feel comfortable, assigns rooms and keys while keeping room numbers confidential, and maintains room availability. The role handles hotel cash, prepares bills, collects payment, and assists with billing discrepancies. The agent responds to questions about the hotel and surrounding area, offers recommendations for places to visit, eat, and shop, and uses the correct brand verbiage when answering the phone. The role also maintains hotel records and safeguards guests’ valuables and property. Guests who have forgotten their keys must be directed back to the front desk; agents must not open their room doors.
Nice To Haves
- Familiarity with Hilton PEP is helpful.
Responsibilities
- Greet and welcome guests.
- Assign rooms and keys without saying room numbers aloud.
- Maintain room availability.
- Handle the collection and distribution of hotel cash.
- Prepare bills and collect payment for guest visits.
- Assist with resolving billing discrepancies.
- Answer inquiries about the hotel, its services, and the surrounding area.
- Secure guests’ valuables in the safe.
- Suggest places for guests to visit, eat, and shop.
- Answer the phone using the correct brand verbiage.
- Maintain hotel records.
- Protect guests’ property and assets; direct guests who have forgotten their keys back to the front desk rather than opening their room doors.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
