Front Desk Agent

MERANI HOSPITALITY•City of Niagara Falls, NY

2d•$17 - $20•Onsite

About The Position

The Front Desk Agent assists guests with inquiries and other needs during registration, their stay, and checkout. The role manages front desk operations to support efficient check-in and checkout, welcomes guests professionally, and directs them to appropriate hotel staff for assistance with questions and special requests. The agent maintains knowledge of hotel policies, rates, discounts, special offerings, upcoming events, local attractions, and the surrounding area. The position is part-time at the Holiday Inn Niagara Falls in Niagara Falls, New York, with a salary range of $17–$20 per hour, based on work experience.

Requirements

High school diploma or equivalent required.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills, including the ability to deal with difficult and rude patrons.
Excellent organizational skills and attention to detail.
Familiarity with the Niagara Falls area and the ability to provide directions and maps to local attractions and destinations.
Able to stand for prolonged periods at the front desk and work on a computer.
Able to lift up to 15 pounds at times.

Nice To Haves

At least one year of experience preferred.

Responsibilities

Manage front desk operations efficiently to minimize check-in and checkout time.
Welcome all guests warmly and professionally.
Direct guests to appropriate hotel staff for assistance with questions and requests related to food, laundry, concierge services, or housekeeping.
Handle guest requests professionally, tactfully, and courteously.
Ensure final bills are delivered promptly to guests.
Keep the lobby and shared areas neat and orderly.
Maintain knowledge of hotel policies, including room rates, discounts, and special offerings.
Maintain knowledge of upcoming events, the local area, and hotel offerings.
Perform other related duties as assigned.