Front Desk Agent

Vine Street Hospitality•Los Angeles, CA

12d•$0 - $26

About The Position

The Front Desk Agent serves as an ambassador for the Club and helps create a welcoming, memorable experience for members and guests. As the first point of contact, the agent provides customer service during check-in, check-out, and throughout guests’ stays while upholding the Club’s service and hospitality standards. The position requires a high school diploma or equivalent, strong interpersonal and communication skills, attention to detail, organization, and the ability to remain professional in a fast-paced environment. A minimum of one year of customer service or front desk experience is preferred. The schedule is flexible and includes weekends, evenings, and holidays. Physical requirements include standing for extended periods, frequent walking and bending, operating computers and office equipment, and occasionally lifting or moving up to 20 pounds.

Requirements

High school diploma or equivalent required.
Strong interpersonal and communication skills.
Excellent attention to detail, organization, and follow-through.
Proficiency with computer systems and ability to learn property management software.
Ability to work in a fast-paced environment while maintaining professionalism and composure.
Flexible availability, including weekends, evenings, and holidays.
Reliable and punctual attendance.
Ability to stand for extended periods; walk and bend frequently; and use hands to operate computers and office equipment.
Ability to occasionally lift or move up to 20 pounds.

Nice To Haves

At least one year of customer service or front desk experience, preferably in hospitality or a club environment.
Knowledge of Opera Cloud.

Responsibilities

Greet members and guests promptly with a warm and sincere welcome.
Check guests in and out efficiently and courteously, confirming reservations, room rates, and payment methods.
Provide accurate information about Club amenities, events, services, and local attractions.
Respond promptly and professionally to member and guest requests, questions, and concerns.
Maintain knowledge of current room rates, packages, and promotions.
Handle cash, credit card, and check transactions accurately, and balance the assigned cash drawer at the end of each shift.
Process guest payments, vouchers, and adjustments as needed.
Issue and program room keys while protecting the confidentiality and security of guest information.
Answer phone calls courteously, transfer calls appropriately, and relay messages accurately.
Retrieve and distribute mail, packages, and faxes to guests as needed.
Maintain cleanliness and organization of the front desk and lobby area.
Communicate with Housekeeping, Engineering, Security, and Food & Beverage to support seamless guest experiences.
Follow the Club’s safety, security, and emergency procedures.
Complete shift checklists and reports accurately and on time.
Uphold the Club’s values and service standards.