Front Desk Agent
About The Position
Island Hospitality is seeking an upbeat Front Desk Agent to manage front desk operations and serve as a key point of reference for guests and vendors. The role calls for professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced environment. Flexible scheduling availability may be required. Weekly scheduled hours vary based on guest occupancy, season, staffing, and other factors; a specific number of hours per week is not guaranteed. Island Hospitality provides a formal training and development program intended to support employee development and career growth in hospitality.
Requirements
- Be a highly motivated team player with strong initiative and a desire for achievement.
- Be effective at handling workplace problems, including anticipating, preventing, identifying, and solving them.
- Ability to work well in stressful situations.
- Stand, sit, or walk for extended periods.
Responsibilities
- Check in and check out hotel guests.
- Process payments according to established hotel requirements.
- Provide information and assistance to guests and vendors.
- Prepare necessary reports during each shift for the management team.
- Provide excellent guest service and remain readily available and approachable to guests.
- Anticipate, prevent, identify, and resolve workplace problems as needed.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA) plans
- Dependent care FSA
- Identity theft protection insurance
- Commuter benefits for transit and parking
- Pet insurance
- Paid time off and payroll incentives for annual wellness exams
- Employee Assistance Program
- Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services
- Paid sick and vacation time
- Family leave
- 401(k) retirement plan with company matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution
- Incentive-based bonus program
- Free hotel room nights and employee discounts within the hotel brand
- Discounts for friends and family within the hotel brand
- Team member recognition and bonuses
- Discounted tickets to theme parks, musicals, movies, and other attractions through Tickets at Work
- Career growth through an in-house training program
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
