Front Desk Agent

MCR • Abilene, TX

6d • $13 - $16 • Onsite

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes welcoming guests, using their names when possible, handling guest concerns, maintaining knowledge of hotel features and amenities, supporting hotel events, answering incoming calls, and completing check-ins and check-outs efficiently. Agents contact guests after check-in to confirm that their rooms are satisfactory and ask whether anything else is needed.

The position also requires maintaining clean, organized, and safe workspaces; completing operational checklists accurately and on time; providing accurate shift handover reports; and following uniform and grooming standards. Team members are expected to communicate professionally, collaborate with colleagues, and help meet hotel needs beyond their traditional role when required. The role may also involve receiving and recording incoming mail and pitching in to clean guest rooms or public spaces as needed.

The work involves frequent standing for extended periods, computer and office-device use, data entry, handling objects and tools, moving around the hotel and rooms, and lifting or transporting supplies weighing up to 25 pounds. The work environment typically has moderate noise, including ringing phones and communication between coworkers and customers. The employee must read, write, understand, and communicate effectively in English.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
• Must convey information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must read, write, understand, and communicate effectively in English.
• Must be able to stand or remain stationary for 3–4 hours at a time.
• Must be able to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies up to 25 pounds, and move throughout the hotel and rooms.
• Must be able to inspect and visually observe details at close range and from a distance.
• Must occasionally lift packages or general office equipment.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Welcome guests warmly upon arrival and throughout their stay, using their names when possible.
• Handle challenging guest situations with hospitality and urgency, and contribute to guest satisfaction.
• Maintain knowledge of hotel features, amenities, room rates, and promotions; remain aware of and support hotel groups and events.
• Answer incoming calls using the approved friendly greeting.
• Keep front- and back-of-house workspaces clean, organized, and safe; help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at the designated times each shift.
• Prepare accurate and timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Check guests in and out in a timely manner and contact guests after check-in to confirm room satisfaction and identify additional needs.
• Receive and record incoming mail as required by the daily shift checklist.
• Communicate clearly, honestly, and professionally and collaborate with team members.
• Arrive on time, follow scheduled clock-in and clock-out procedures, take breaks at designated times, and provide sufficient notice for call-outs as directed.
• Perform other job-related duties and follow other job-related instructions as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed